Return & Exchange Policy
TO START YOUR RETURN OR EXCHANGE PROCESS, PLEASE ACCESS OUR RETURN PORTAL:
ACCESS OUR RETURN PORTAL HEREAt Larroudé, we want to make sure you love what you buy. We understand that sometimes you might change your mind, and we're here to help accommodate that change! Here's what you need to know about returning or exchanging an item:
SALE ITEMS
- Refunds for sale items will only be issued through store credits.
- You have a 30-day window to initiate the return process.
- Please note that some of our best-selling products are not included in the sale.
LARROUDÉ ITEMS
- Returned items must be in new, unworn condition and in its original packaging with all tags and stickers attached and intact. Merchandise that shows signs of wear, alteration, or use will not be accepted.
- We can accommodate exchanges for the same style in a different size, subject to availability. If the requested size is not available, we will process a refund to your original form of payment.
- The following items are FINAL SALE and not eligible for return or exchange:
- Orders shipped outside of the Continental United States
- Customized or custom made items
- Keychains
COLLÉCT ITEMS
- All brands available at Colléct follow the same return policy above, except for: Adina Reyter, Altuzarra, Ariel Gordon, Bala Bangles, Barrière, Christopher John Rogers, Dr. Lara Devgan Skincare, Garland Collection, GIGI BURRIS, Jane Win, Joanna Czech, Literie Candles, Lizzie Fortunato, Montce, Petite Plume, Retrouvai | Modern Heirlooms, Stephanie Gottlieb, U Beauty, WELLinsulated®, which are FINAL SALE.
- Larroudé reserves the right to refuse any return or exchange if it does not meet the above criteria. If a return is refused, the item will be sent back to you.
- If you need additional support or have any questions, please contact us at [email protected].